‘In a survey of 1,000 UK shoppers by the retail personalisation company RichRelevance, respondents were asked to rate a suite of in-store shopping technologies as either “cool” or “creepy”, and facial recognition fell decidedly on the creepy end of the scale.
In this survey it was found that companies will soon be using a range of technical tools to achieve sales via personalised product recommendations and promotions, screens displaying their products, possibly utilising an image of you and even getting assistants to bring products, say clothes, and automatically unlock dressing room doors.
Of course, the only way they can do this is by using facial recognition systems. As soon as you walk in store, your mobile gives you away. This provides the retailer with sufficient information to identify your age and gender, whether you are are a high value customer and your spending habits. All of this was found to be very ‘creepy’ by respondents.’